Refund policy

RETURN & REFUND POLICY

STANDARD ITEMS — 14-DAY RETURN PERIOD

You may request a return for an eligible standard, non-personalized item within 14 calendar days after delivery.

To qualify, the item must be returned in the condition in which it was received. It must be unused, uninstalled, undamaged, and complete with all components. Please return it in its original protective packaging wherever reasonably possible. Proof of purchase is required.

RETURN AUTHORIZATION

Before sending anything back, email joysartllc@gmail.com with your order number and reason for the return.

If the return is accepted, we will provide the correct return address and shipping instructions. Please do not send an item to our business registration address or workshop without written authorization. Unauthorized returns may not be accepted.

CUSTOM AND PERSONALIZED ORDERS

Products made to the customer’s specifications or clearly personalized are not eligible for change-of-mind returns or cancellation once production has begun.

This includes, but is not limited to, non-standard dimensions, bespoke colors or materials prepared for the customer, customized electrical configurations, personalized designs, and multi-piece project orders.

This restriction does not affect your rights if an item arrives damaged, defective, materially different from the approved specifications, or incorrect.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order promptly after delivery. If the product arrives damaged, defective, or incorrect, email joysartllc@gmail.com as soon as possible.

Visible transit damage should preferably be reported within 48 hours so that we can open a claim with the carrier. Please include photographs of:

• The outer carton or wooden crate
• The shipping label
• The internal packaging
• The damaged area or incorrect product

Please keep all packaging until the claim has been reviewed.

After reviewing the evidence, we will arrange the appropriate solution, which may include replacement parts, repair, replacement, or a refund. The 48-hour reporting request does not limit any mandatory rights provided by applicable law.

RETURN SHIPPING

For an eligible change-of-mind return, the buyer is responsible for return shipping and must use a trackable and adequately insured service.

If the item is confirmed to be damaged, defective, or incorrect, Joy’s ART will cover the reasonable cost of the approved return or provide another appropriate solution.

Any non-refundable outbound shipping, custom crating, import duties, brokerage charges, or destination fees will be disclosed before the return is authorized and deducted only where permitted by applicable law. Duties or taxes paid directly to customs authorities may need to be reclaimed from the relevant authority.

REFUNDS

We will notify you after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method, normally within 10 business days after inspection. Processing times imposed by banks or payment providers are outside our control.

Where a shorter or different refund period is required by applicable consumer law, that legally required period will apply.

EXCHANGES

We do not process automatic exchanges. Please contact us at joysartllc@gmail.com so we can review the order and determine the most suitable solution.

EUROPEAN UNION RIGHT OF WITHDRAWAL

For eligible standard products delivered to a consumer in the European Union, the consumer generally has 14 days after delivery to exercise the statutory right of withdrawal without giving a reason.

This right generally does not apply to goods made to the consumer’s specifications or clearly personalized. The customer is responsible for the direct cost of returning an eligible non-defective product when informed of this responsibility before purchase.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.

CONTACT

For return or refund questions, contact:

Joy’s ART
joysartllc@gmail.com