Shipping policy

SHIPPING POLICY

PRODUCTION

Most standard designs are handcrafted to order and normally require 2–4 weeks before dispatch. Large-scale, highly customized, or multi-unit commissions typically require 4–10 weeks. The production estimate shown on the product page, order confirmation, or written quotation applies to that specific order and is separate from transit time.

DELIVERY

After dispatch, express delivery to most U.S. and European addresses is usually 3–10 business days. Delivery to other destinations may take 10–21 business days. Large or delicate pieces may ship in purpose-built protective packaging or a wooden crate. Tracking and delivery details are shared when the order leaves our Türkiye workshop.

Transit times are estimates and may be affected by customs clearance, weather, carrier operations, or remote-area delivery.

SHIPPING COSTS, DUTIES AND TAXES

The product page, checkout, or written quotation will state what is included. Some orders and bespoke U.S. project quotations may include shipping, duties, and taxes. Unless expressly stated otherwise, import duties, local taxes, brokerage charges, and destination fees are the buyer’s responsibility.

DAMAGE IN TRANSIT

Please inspect the package promptly and keep all packaging materials. Report visible damage or an incorrect item within 48 hours of delivery by emailing joysartllc@gmail.com. Include photographs of the carton or crate, shipping label, internal packaging, and product so that we can open a carrier claim and arrange the appropriate solution.

Do not discard the packaging until the claim has been reviewed.